Frequently Asked Questions
Everything you need to know about your next adventure with Poncho Outdoors.
What is the best way to care for my Poncho shirt?
To maintain the technical performance of the fabric, we recommend machine washing on cold with similar colors and tumble drying on low. Avoid bleach and fabric softeners as they can clog the moisture-wicking pores.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming trip.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase. Items must be in their original, unwashed condition with tags still attached to qualify for a full refund.
Are your fabrics UV protected?
Yes, most of our outdoor apparel features a UPF 50+ rating, providing maximum protection against harmful UV rays during long days on the water or in the field.
How do I find the right fit?
Our shirts are designed with an 'active fit' that is neither too baggy nor too tight. Please refer to the size chart on each product page for specific chest and sleeve measurements.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international locations. International shipping rates and duties are calculated at checkout based on your destination.